Last updated: October 2026
We want you to be satisfied with your purchase. If you are not satisfied, you may request a return or refund in accordance with this policy and applicable consumer-protection laws.
Return Period
You may request a return within [30] days of receiving your order.
To be eligible for a return, the item must generally be:
- Unused and in its original condition
- In the original packaging, where applicable
- Accompanied by proof of purchase
Some products may not be eligible for return, including personalized items, perishable goods, hygiene-related products, gift cards, and items clearly marked as non-returnable.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within [48 hours/7 days] of delivery at [Support Email]. Include your order number and clear photographs or videos of the item and packaging.
After reviewing your request, we may offer a replacement, refund, or another appropriate solution.
Change-of-Mind Returns
For change-of-mind returns, the customer may be responsible for return shipping costs unless applicable law states otherwise. Return shipping instructions must be obtained from us before sending anything back.
Do not return products directly to the supplier unless we provide written instructions.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method within [5–10 business days], depending on your payment provider.
Original shipping charges may be non-refundable unless the item was defective, damaged, incorrect, or required otherwise by law.
Order Cancellations
You may request cancellation before your order is processed or shipped. Once an order has been processed or shipped, cancellation may no longer be possible.
Contact us as soon as possible at [Support Email] if you need to cancel an order.
Exchanges
We may offer exchanges for defective, damaged, or incorrect items. Exchanges are subject to product availability.
Contact Us
For return or refund requests, contact:
USAProducts
support@usaproducts.store
Include your order number, the reason for your request, and supporting photographs when relevant.